How to Win Friends and Influence People – 3 CEUs

Instead of condemning people, try to understand them. Try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. It’s dangerous because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.