This course offers a fresh approach to the challenges of providing outstanding customer service. Delivering Knock Your Socks Off Service provides proven tips and strategies for meeting customers’ expectations and satisfying their needs, becoming easier to do business with, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, …
Category: Administrators
Bad Apples – 4 CEUs
Unlike other career books, Bad Apples offers administrators a team-focused approach to neutralizing a not so pleasant atmosphere. Relevant solutions are considered to decide the right course of action to keep a bad apple from ruining the whole bunch. This simple straightforward guide will teach you how to tackle different types of bad employees and …
7 Habits of Highly Effective people – 3 CEUs
This course presents a holistic, integrated, principle-centered approach for solving personal and professional problems. It reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity—principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.