This course offers a fresh approach to the challenges of providing outstanding customer service. Delivering Knock Your Socks Off Service provides proven tips and strategies for meeting customers’ expectations and satisfying their needs, becoming easier to do business with, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, …
Unlike other career books, Bad Apples offers administrators a team-focused approach to neutralizing a not so pleasant atmosphere. Relevant solutions are considered to decide the right course of action to keep a bad apple from ruining the whole bunch. This simple straightforward guide will teach you how to tackle different types of bad employees and …
This course presents a holistic, integrated, principle-centered approach for solving personal and professional problems. It reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity—principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.
Resident Rights provides valuable information for residents at Nursing Homes who have concerns about their rights. Residents can make fully informed decisions on their health care, but first they must know their rights. This study guide is an excellent source of information on Resident’s Rights.
