When caring for the person in an assisted-living situation, or in a nursing home or similar facility; it is important to develop a plan of care to make sure the patient’s physical, social, emotional and spiritual needs are being met. The behaviors and needs of people in a nursing home change constantly as the disease …
In this course you will learn not only how trust can be developed in the workplace, in relationships, and organizations, but also how to restore lost trust in those same environments. You will also see how the trust factor directly affects the marketplace and the bottom line of a business by increasing speed and lowering …
This course will teach you how to lead effectively and expand your influence regardless of your position within an organization.
This course will teach you how to strengthen your leadership skills and inspire your employees which translates to an increase in productivity and profits.
This course demonstrates how doing the right thing fosters a winning situation for all, with positive results for employees, clients, investors, and even your own state of mind.
This course illustrates how to win in business by motivating employees in the most positive way possible – nurturing them, showing that you value their accomplishments, and giving them the skills and the responsibility to become winners. You will learn practical techniques that focus on leadership and management, motivation, and communication.
This course offers a fresh approach to the challenges of providing outstanding customer service. Delivering Knock Your Socks Off Service provides proven tips and strategies for meeting customers’ expectations and satisfying their needs, becoming easier to do business with, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, …
Unlike other career books, Bad Apples offers administrators a team-focused approach to neutralizing a not so pleasant atmosphere. Relevant solutions are considered to decide the right course of action to keep a bad apple from ruining the whole bunch. This simple straightforward guide will teach you how to tackle different types of bad employees and …
This course presents a holistic, integrated, principle-centered approach for solving personal and professional problems. It reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity—principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.
Resident Rights provides valuable information for residents at Nursing Homes who have concerns about their rights. Residents can make fully informed decisions on their health care, but first they must know their rights. This study guide is an excellent source of information on Resident’s Rights.
