How can leadership be this hard? In this course you will learn what are the responsibilities of management. “To lead is to serve”. You will learn how to work closely with customers, fielding customer requests and complaints. If you could ask your Supervisor just one question, what would it be? If I could pose only one question, it would be this, “What is the secret of great leaders?” You will learn that everything rises and falls on leadership. The Secret’s key points will make it even easier to use this information as a learning and development tool. The Supervisor, as a leader, will be able to better inspire and motivate people.