How to deal with Pitt-bulls, skunks, snakes, scorpions In this course you will learn to understand how to understand and evaluate people you work with. The health care workplace needs a doctor! The new study results, for this latest book, again showed that all is not well in the facility. Today’s conflict is very much …
The Five Dysfunctions of a TEAM is a unique learning experience designed to help teams take their first step toward greater cohesiveness and productivity. Using powerful exercises, teams/department heads, will make significant progress in each of the five fundamentals introduced in this book: TRUST, CONFLICT, COMMITMENT, ACCOUNTABILITY, and RESULTS. Leaders recognized early on that those …
This course presents a holistic, integrated, principle-centered approach for solving personal and professional problems. It reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity—principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.
This course teaches leaders at every level how to accept responsibility for their errors and deal with the cause of the damage, all the while, maintaining a genuine sense of integrity. You will learn how to effectively increase your selfworth and develop a culture of honesty and integrity-based communication in your facility.
This course will teach you how to lead effectively and expand your influence regardless of your position within an organization.
This course will teach you how to manage your time by learning how to balance your life. It goes beyond the traditional “how-to-be-more-efficient” time management by emphasizing effectiveness instead of efficiency. This new approach will empower you to define what is truly important; to accomplish worthwhile goals; and to lead a rich, rewarding and balanced …
This course acts as a guide to understanding the special needs of the dying and those who care for them. From diagnosis through the final hours, it will help you keep the lines of communication open, get the help you need, and create the peaceful end we all hope for.
This course demonstrates how doing the right thing fosters a winning situation for all, with positive results for employees, clients, investors, and even your own state of mind.
This course illustrates how to win in business by motivating employees in the most positive way possible – nurturing them, showing that you value their accomplishments, and giving them the skills and the responsibility to become winners. You will learn practical techniques that focus on leadership and management, motivation, and communication.
This course offers a fresh approach to the challenges of providing outstanding customer service. Delivering Knock Your Socks Off Service provides proven tips and strategies for meeting customers’ expectations and satisfying their needs, becoming easier to do business with, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, …
