Dealing With Difficult Family Members and Angry Co-Workers – 2 CEUs

This course includes practical strategies to help you cope with difficult Family Member situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety.

In today’s healthcare environment, professionals are challenged to do more with less. Reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.